all my emails got skipped

I sent a campaign and all them emails got skipped my man, unabled no reason

Hey ​@dinoz, typically if it’s a known error for skipping you’d see a clearer error message there. 

“Unable to Send Email” suggests to me there is an unknown error that occurred at send time that prevented this from going out. cc ​@Byrne C, I’d bet the Klaviyo support team might be able to help you figure this one out. 

For privacy reasons, I’d recommend obscuring the names + email addresses of your users. That’s PII that you shouldn’t share with others. 

A few things I’d check: 
1. What’s your template look like for this campaign? Are you using anything special here (django syntax, coupons, web feeds, etc.)? 
2. Are you up-to-date on payment for this account, if it’s a paid account? 
3. Do you have smart sending turned on for these campaigns + have these profiles received other messages within the smart sending window?
4. Do you have your sender email + domain configured properly? 

Cadence / Book a Demo

1. What’s your template look like for this campaign? Are you using anything special here (django syntax, coupons, web feeds, etc.)?  my template is normal it I have two stores use same template, one worked one doesnt
2. Are you up-to-date on payment for this account, if it’s a paid account? its paid
3. Do you have smart sending turned on for these campaigns + have these profiles received other messages within the smart sending window? Yes I have smart sending and it doesnt block that much email

4. Do you have your sender email + domain configured properly?  yes I did
this all worked but still nothing sent

I saw nothing fixed from klaviyo people so far

hi ​@dinoz 

That error usually means Klaviyo couldn’t connect through your sending domain at send time. Re-verify SPF/DKIM, make sure your “From” email is authenticated, and try resending from a test list. If it still skips, support can trace the job failure on their end.

Brother it’s all authenticated, but maybe it is I just did a verified (successfully) domain on godaddy

they said they told their “engineers” and the engineers doesnt do anything

Hi ​@dinoz,

I understand how frustrating this issue is. You’re trying to send campaigns to your subscribers and connect with them, and because of the “Unable to send email” errors, these emails aren’t reaching those subscribers. I’d be frustrated in your situation as well. While I don’t have a concrete answer for you right now, I can assure you that your ticket is in the right hands, and is being worked on by specialists on our team. Though I can’t give you an expected completion date/time, I can assure you that we’re working hard to get this fixed, and will keep you in the loop via email.