We have 2 klaviyo accounts connected to 1 Shopify (1 is for VIP, 1 is for normal), we want to exclude the VIP to the normal Klaviyo account without adding it to the normal account, in that case we can setup abandoned cart in both account and we want to prevent double email if they are in both list. Can someone share how to do it step by step? Thank you.
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Hi
Before diving into the technical solution, I'd like to understand your setup better.
Why do you need two separate Klaviyo accounts for VIP vs. regular customers?
In Klaviyo, you can easily segment VIP customers from regular customers within a single account using segmentation and conditional logic. This approach would:
- Eliminate the risk of duplicate emails entirely
- Reduce management overhead and complexity
- Allow you to track customer journeys more holistically
- Avoid data fragmentation between accounts
- Simplify reporting and analytics
Having two separate Klaviyo accounts connected to one Shopify store creates several challenges:
- Double email risk (as you're experiencing)
- Duplicate customer data management
- More complex setup and maintenance
- Potential deliverability issues
- Higher operational costs
A single-account approach would allow you to:
- Create VIP and non-VIP segments
- Set up different abandoned cart flows with segment-based triggers
- Use conditional splits in flows to deliver VIP-specific content
- Maintain unified customer profiles and purchase history
Unless you're managing completely separate businesses or distinct markets that require isolated data, I recommend consolidating into one account with proper segmentation.
Could you share more about what's driving the need for separate accounts?
Understanding your specific VIP program requirements would help me suggest the best approach for your situation.
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