Coupon Reminder Flow

Question

Apologies to what may seem to be a simple question but a complex problem from my end. I am new to Klaviyo and I am learning to build my first Flow.

I have a Sign-up form that issues user x% coupon code if they signed up with their email. The coupons right now have no expiration date. However, to incentivize users to use the coupon code, I want to put a 30 day expiration date. I would like to setup an email flow to send people who haven’t used the code a reminder that it is expiring soon. Is there a way to do this? If so, would you be generous enough to walk me through the steps.

Greatly appreciated!

Obeth · Accepted Answer

Hi ​@greensal_lc!Welcome to Klaviyo Community.There is no need to apologize; this is a great question and an everyday use case when you start.You're looking to send a coupon on sign-up that expires in 30 days and follow up with a reminder if the customer hasn’t used it. You can do this, and here’s a simplified way to handle it in a single flow:Step-by-step: Single Flow with Reminder EmailCreate your Sign-up FlowThis flow should be triggered when someone is added to a list like "Newsletter".Add your first welcome email, including the dynamic coupon code. When creating the coupon (via your ecomm integration), set it to expire 30 days after creation.In this Klaviyo article, you can find how to create dynamic coupons: Getting started with coupon codes in Klaviyo.Set a Profile FilterClick on the Trigger.Add a profile filter:“What someone has done (or not done)” > “Placed Order” > zero times > since starting this flow.This ensures the emails are only sent to people who haven't ordered yet.Add a Time DelayAfter your first email, add a 30-day time delay.Add a Final Reminder EmailAfter the delay, add an email that says something like:“Your discount is about to expire, don’t miss out!”You can reinforce urgency and remind them how to use the code.Your flow will look something like this:I hope this helps.

In the Inbox · Answer

Hi ​@greensal_lcTotally agree with ​@Obethon this but i would add you can all set the trigger up as “Coupon Assigned”This then give you the ability to add coupon related filters such as​This would give you a more accurate flow trigger than just added to list but you can still add all the filters that ​@Obeth mentionedThanksTimThis is a really cool idea ​@TimMartinHarvey, I hadn’t thought of: Not only trigger off of the Coupon Assigned event, but then you can use the event data to showcase the actual expiration date that is assigned in the email (if you wanted that extra data point to drive urgency.