I want to downgrade my account but still keep the benefits I have paid for this month. It seems those benefits have been taken away even though I've paid for them? I just wanted to make sure I wasn't automatically billed, but surely the send limits I’ve paid for should still be active?
Can’t get in touch with the support team as it’s only for paying customers. Bit of a hassle really so just hoping a member of staff can help me. Thank you.
Hi
It sounds like instead of canceling the plan at the end of your billing cycle, you may have accidentally downgraded to a free plan. As noted in our guide, when a plan is downgraded to free, the downgrade goes into effect immediately: Downgrade to a free plan .
I did see that you were able to get help through a support ticket, but please let me know if you have any additional questions!
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