I want to downgrade my account but still keep the benefits I have paid for this month. It seems those benefits have been taken away even though I've paid for them? I just wanted to make sure I wasn't automatically billed, but surely the send limits I’ve paid for should still be active?
Can’t get in touch with the support team as it’s only for paying customers. Bit of a hassle really so just hoping a member of staff can help me. Thank you.
Best answer by emma.owens
Hi
It sounds like instead of canceling the plan at the end of your billing cycle, you may have accidentally downgraded to a free plan. As noted in our guide, when a plan is downgraded to free, the downgrade goes into effect immediately: Downgrade to a free plan .
I did see that you were able to get help through a support ticket, but please let me know if you have any additional questions!
+20Hi
It sounds like instead of canceling the plan at the end of your billing cycle, you may have accidentally downgraded to a free plan. As noted in our guide, when a plan is downgraded to free, the downgrade goes into effect immediately: Downgrade to a free plan .
I did see that you were able to get help through a support ticket, but please let me know if you have any additional questions!
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