I need assistance setting up a flow in Klaviyo. Here’s my current process:
When a buyer visits a product page and submits a form requesting seller details, an event called "seller_details_requested" is triggered. I would like to create an automated flow where an email is sent to the buyer who submits the form.
However, I also need the seller (the product provider) to receive an email notification about the request. Even though the seller is not interacting directly with the website, I want them to be notified whenever this activity occurs on their product page.
Can anyone guide me on how to set this up so both the buyer and the seller receive the appropriate emails when the "seller_details_requested" event is triggered?
Page 1 / 1
@patrickmaxwell How many seller providers are involved? If the number is manageable, we can configure internal alert actions within the flow to send direct email notifications to them.
So, there are multiple sellers invovled. There will be thousands of products on the website. That’s why we do not want to go with the manual solution. We want it to be fully automated. One seller might be getting queries from multiple buyers, and similarly one buyer maybe requesting details for the multiple sellers at the same time.
The optimal solution would be for the Flow editor to enable the assignment of dynamic variables to internal alert actions' recipients. This would allow us to utilize the product provider's email, extracted from the custom metric payload. I recommend suggesting this idea here: https://community.klaviyo.com/ideas
Would you be open to exploring a custom solution outside of Klaviyo that could generate a different type of custom event for the product provider whenever a purchase is made, allowing them to initiate their own flows?
Hi @patrickmaxwell !
Thank you for reaching out to the Community. A few questions here:
What data does the "seller_details_requested" event include? Does it include the email address or name of the seller?
When someone requests details for multiple sellers, does a unique "seller_details_requested" event trigger each time?
My initial thought is similar to @whereisjad’s above - create a flow that is triggered by your "seller_details_requested" event. Then have a trigger split for each seller, and on the path of each split include an internal alert and an email. The email would be sent to the requester, the internal alert would be sent to the seller.
