Hi There
I have launched a welcome email flow. It has worked as I have received it myself and other members of the business have received and opened it. However Klaviyo is not recording any opens or clicks?
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Email flow not recording opens or clicks
+2Best answer by alex.hong
Hi
Although you are not a paid account, you still have access to our email support!
Email support is available between 6 am–10 pm ET on weekdays and 10 am–4 pm ET on weekends.
From any main page within Klaviyo, click Support in the top menu bar.
Under Message Support, click Send a Message.
Then, draft an email to our Support team describing what you need help with. Make sure to CC any additional recipients, select a category for your request, enter a subject and description for your question, and attach any applicable files.
Once you are ready to send your support request, click Send.
I will go ahead and create a support ticket for you but in the meantime, please keep us updated with any fixes you may find.
Thank you!
Alex
+38Hmm, that's odd! When you go into your flow analytics, do you see subscribers being sent the email? Can you send a screenshot of your flow with show analytics turned on.
+58Hi
What an odd situation indeed. There could be different reasons why this problem is occurring. For instance, clicks might not be recorded due to the lack of a link, but we would not know that without seeing entire flow set up. If you do feel comfortable, I would follow Manny’s suggestion so we can get a better idea of what might be going on.
Additionally, please feel free to reach out to our Support team if you want a deeper, personalized dive into your account and problem!
Looking forward to hearing back,
Alex
+2Here is a screenshot, it now only says it was delivered to 1 record, however I know it has been delivered to more. Also when I go into view analytics it shows only 1 delivered but multiple opens and clicks. Screenshots below...
+2Hi
Unfortunately I’m not using a paid account at the moment, so the support systems is limited. I have sent screenshots above as per Manny’s suggestion. Hoping you both can help.
+58Hi
Although you are not a paid account, you still have access to our email support!
Email support is available between 6 am–10 pm ET on weekdays and 10 am–4 pm ET on weekends.
From any main page within Klaviyo, click Support in the top menu bar.
Under Message Support, click Send a Message.
Then, draft an email to our Support team describing what you need help with. Make sure to CC any additional recipients, select a category for your request, enter a subject and description for your question, and attach any applicable files.
Once you are ready to send your support request, click Send.
I will go ahead and create a support ticket for you but in the meantime, please keep us updated with any fixes you may find.
Thank you!
Alex
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