Hello,
I just set up my first flow (see screenshoot). The flow is very simple: just send a welcome email when you subscribe to the newletter.
However, after adding several customers, nobody sees this email again?
How can I do it ?
Solved
Email sending problem
+2Best answer by Dov
Hi
Thank you for sharing your question with the Klaviyo Community.
Can you tell me if these users are a part of the newsletter or not?
If they are not showing up on the list at all, I recommend looking at the post here for the solution. If they are being added to the list, I recommend looking at this post, specifically the 2nd part of the solution referencing smart sending:
Let me know if you are still having trouble after this!
Thanks and have a great weekend.
+46Subscribes to newsletter is specifically for people who signed up through a popup or footer on the page and confirmed their double opt-in email.
Hope that helps.
+2Hi,
Yes sorry for my bad explanation. :)
The problem is that the email flow i create for customers who subscribe to the newsletter do not wort.
In fact, the mail is not sent to the customers
I don’t know why
thank you
+61Hi
Thank you for sharing your question with the Klaviyo Community.
Can you tell me if these users are a part of the newsletter or not?
If they are not showing up on the list at all, I recommend looking at the post here for the solution. If they are being added to the list, I recommend looking at this post, specifically the 2nd part of the solution referencing smart sending:
Let me know if you are still having trouble after this!
Thanks and have a great weekend.
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