I have started my welcome flow but all the mails in the flow are being skipped due to Email Syntax Error. I have tried:
I have read all the related topics and tried everything. Does anybody have any idea on how to fix it??
Best regards, Martin
Best answer by annasophiefc
Hi
Thank you for posting in the Community!
Usually a syntax error refers to an error in the content - so in this case I’d recommend you to look at your dynamic variables and personalization for example your {{ first_name|default:'' }} or other variables. If these contain errors - maybe in the subject line or preview text - it will skip due to syntax error.
Let me know if you figure it out!
+24Hi
Thank you for posting in the Community!
Usually a syntax error refers to an error in the content - so in this case I’d recommend you to look at your dynamic variables and personalization for example your {{ first_name|default:'' }} or other variables. If these contain errors - maybe in the subject line or preview text - it will skip due to syntax error.
Let me know if you figure it out!
Hello
You were right. The issue was that when my customers signed up for the newsletter on Shopify, they weren’t required to enter their names. In the email template, the { first_name|default:'' }} wasn’t required, but in the preview (the one sent to customers), it was required. Now it works, and I hope someone else can learn from my mistake.
Thank you very much for your help!
+24Happy you figured it out,
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