Hi, in a shopify shop in 3 languages, I'm looking to condition user entry into the checkout abandonment flow dedicated to one of the languages.
I'm thinking that if the trigger filter is linked to a condition that contains part of the URL such as ‘/en’. This will ensure that only profiles that have chosen the English language on the shopify shop and therefore made a checkout in English, will enter the English flow.
But I can't find this option in trigger filters or profile filters.
Is there a solution to enable this? Thanks in advance.
Fabien
Best answer by talhahussain
Unfortunately, Klaviyo does not currently offer a direct way to filter flows based on URL structure in the flow trigger conditions.
Workaround:
Instead, you can use the Checkout Started event combined with custom profile properties or UTM parameters that capture the language information.
Steps:
Track Language Information:
You’ll need to capture the user’s language in a profile property using Shopify's Liquid code or UTM parameters.
For example, add the following code in your Shopify store (checkout or page load) to capture the language in the profile:
liquid
Copy code
<script> var language = '{{ shop.locale }}'; // Capture language from Shopify _learnq.push(['identify', { 'language': language }]); </script>
Trigger Filter in Klaviyo Flow:
Create a flow (e.g., checkout abandonment) in Klaviyo.
Add a Trigger Filter based on the custom profile property language, for example:
Profile Property: language equals en (for English).
Or use language equals fr (for French), etc.
Conclusion:
You cannot filter directly by URL in Klaviyo flows, but by passing the language info to Klaviyo as a profile property, you can target language-specific flows based on that property.
Create a custom profile property in Klaviyo to store the user’s language (e.g., language = en for English). You can pass this from Shopify using Liquid or custom code.
Use this language property in your Klaviyo checkout abandonment flow by adding a trigger filter:
Profile Property: language equals en (for English flow) or any other language code.
Alternatively, if you can’t use profile properties, check the URL (e.g., /en/) in your flow trigger and filter based on the URL structure.
Unfortunately, Klaviyo does not currently offer a direct way to filter flows based on URL structure in the flow trigger conditions.
Workaround:
Instead, you can use the Checkout Started event combined with custom profile properties or UTM parameters that capture the language information.
Steps:
Track Language Information:
You’ll need to capture the user’s language in a profile property using Shopify's Liquid code or UTM parameters.
For example, add the following code in your Shopify store (checkout or page load) to capture the language in the profile:
liquid
Copy code
<script> var language = '{{ shop.locale }}'; // Capture language from Shopify _learnq.push(['identify', { 'language': language }]); </script>
Trigger Filter in Klaviyo Flow:
Create a flow (e.g., checkout abandonment) in Klaviyo.
Add a Trigger Filter based on the custom profile property language, for example:
Profile Property: language equals en (for English).
Or use language equals fr (for French), etc.
Conclusion:
You cannot filter directly by URL in Klaviyo flows, but by passing the language info to Klaviyo as a profile property, you can target language-specific flows based on that property.
It's very clear, I'm going to try this solution. Many thanks for your valuable advice.
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