+2Hello,
Can you help me, please, I would like to create a flow that sends an email after an order with a delay of 4 hours but if the end of the first delay is after 10 p.m., I would like to wait until 6 a.m. the next day to send the email.
How can I configure this flow ?
Thanks
Best answer by Sujal
Hello
Welcome to the Klaviyo Community!
In regard to your topic, while Klaviyo can delay an email send until a specific day and time after an event is triggered, we cannot conditionally tie the time delay back to the timing of the event. For example, if somebody places an order, Klaviyo can delay that email until the next day at 6:00 am, however we cannot conditionally filter users down another path based on the time of their order.
Hope this clears things out!
+16Hello
Welcome to the Klaviyo Community!
In regard to your topic, while Klaviyo can delay an email send until a specific day and time after an event is triggered, we cannot conditionally tie the time delay back to the timing of the event. For example, if somebody places an order, Klaviyo can delay that email until the next day at 6:00 am, however we cannot conditionally filter users down another path based on the time of their order.
Hope this clears things out!
+6Hi
Welcome, and that's a great question! I agree with
You might want to consider using an SMS flow, which includes a quiet time feature that could help with your needs. Here are some more details on how to set that up. Hope this helps.
Cheers,
Bethany
It looks like this question was from a year ago. Has anything changed in the UI to enable this functionality?
Implementing a time delay in a workflow that excludes night hours generally requires using conditional logic and specific functions within the flow monkey type builder of the platform you are using (e.g., Power Automate, Salesforce Flow,In this case, the value of a changes 10 units of time after the expression b & c changes. Continuous assign statement implement inertial delay, meaning that continuous assign statements swallow glitches. Verb The doctor wants to delay surgery for a few weeks. She's planning to delay her retirement. He delayed too long, and now it's too late.
+2Go to Flows → Create Flow.
Choose Metric Trigger → Placed Order. This ensures the flow starts every time someone makes a purchase.
Drag a Time Delay onto the canvas immediately after the trigger.
Set it to 4 hours.
This creates the initial wait you want after an order.
Since you want to avoid sending emails after 10 PM, you need a Conditional Split:
Drag a Conditional Split after the 4-hour delay.
Choose Time of Day as the condition:
If Current Time is Before 10:00 PM → yes branch
If Current Time is 10:00 PM or later → no branch
Add the email you want to send.
This ensures the email is sent 4 hours after the order if it’s still before 10 PM.
Add a Time Delay → Delay Until Specific Time
Choose 6:00 AM the next day.
Add the email after this delay.
[Placed Order Trigger] ↓ [Delay 4 hours] ↓ [Conditional Split: Time < 10 PM?] ├── Yes → [Send Email] └── No → [Delay Until 6 AM Next Day] → [Send Email]
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