How do I contact Klaviyo about billing when I've cancelled my plan?

Question

I’m trying to contact Klaviyo to get them to refund me my bill after I cancelled but it’s absolutely impossible.

Because my plan is cancelled, I can’t use the live chat or email function. I’ve raised a ticket which they’ve replied to but I cannot reply to them as the email bounces back because apparently it’s spam. I don’t want to spend all day trying to find out how to contact Klaviyo, I’m trying to run a business!!

All I want is a refund for my cancelled plan. The plan was cancelled on the day the money was taken!

Taylor Tarpley · Accepted Answer

Hi @creativehouseuk,Thank you for letting us know about this frustrating experience, happy to help!I sincerely apologize for the experience you’ve had with this!You get to the bottom of this with our Support team bysubmitting a request formand labeling it as a“Billing dispute” option, You should be able to converse with them via email when labeling your request this way!Please let us know if you run into any more issues!-Taylor

schwanen · Answer

I cancelled my subscription on July 7, 2025, yet I was still billed for the period July 30 – August 30, 2025.As the cancellation was completed prior to the new billing cycle, I request a full refund for the amount charged after cancellation. Please let me know if you require any additional details to process this request.I submitted the request form using the link provided above and selected "Account disabled" as the issue type, as there was no option for “Billing dispute.” Am I still expected to receive a proper response regarding my actual issue?Thank you for your attention to this matter.

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