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Question

How to delete a custom property with a flow?

  • March 9, 2026
  • 2 replies
  • 21 views

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Hi folks!

I am trying to improve my segmentation using custome properties.

So my flow goes: When you enter a certain segment, a property related to that interest is supposed to be added to the profile. However, since the segment also has to do with time periods, we want the property to be removed if the person leaves the segment.

I already tried to do this by creating a segment that is “opposite” to the initial segment and setting the flow instruction to delete the property, but I noticed that it is not deleted. What I am doing wrong? What should i do?

 

2 replies

Kim from Cadence
Partner
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Hey ​@taishah, it’s a bit difficult to tell what’s going on here without seeing the definitions for your segments. Are you able to share more details? Also, have you confirmed that profiles are reaching the profile property delete step as you’d expect? Maybe they’re not reaching that step due to some filters in your flow. 

Cadence / Book a demo


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  • Author
  • Contributor I
  • March 10, 2026

Hi!
Here’s my segment definition. There’s really no filters in the flow

“In segement”

​​​​​
“Out segment”
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