How to make email flows work with a custom email domain?

Question

I haven’t found this question elsewhere in the Community. Apologies if it’s here and I didn’t see it. This is my question:

I have a custom domain hosted by Shopify. I set up email through a third-party provider with that custom domain. It’s working fine.

My problem is that I can’t get Klaviyo’s emails to work through it. Do I need to do anything with the DNS setting in Shopify? Do I need to do anything with the Shopify email app?

Thank you! I really appreciate your help.

SwannyVT · Accepted Answer

Hey ​@Rick, this sounds like a DNS setup issue. To get Klaviyo emails working with your custom domain, you’ll need to set up a branded sending domain in Klaviyo.This involves updating your DNS settings to include records Klaviyo generates. These records authenticate your domain for email sending and remove the “via klaviyomail.com” message. Here’s a detailed guide that walks you through the setup: Set up a Branded Sending Domain.Quick question: are you looking to send emails directly through Klaviyo using your domain, or are you trying to trigger an event from Klaviyo that sends emails via your other third-party provider? If it’s the latter, that might require a different integration setup.Let me know, and I’d be happy to point you in the right direction!-Mike

Rick · Answer

Hey ​@Rick, this sounds like a DNS setup issue. To get Klaviyo emails working with your custom domain, you’ll need to set up a branded sending domain in Klaviyo.This involves updating your DNS settings to include records Klaviyo generates. These records authenticate your domain for email sending and remove the “via klaviyomail.com” message. Here’s a detailed guide that walks you through the setup: Set up a Branded Sending Domain.Quick question: are you looking to send emails directly through Klaviyo using your domain, or are you trying to trigger an event from Klaviyo that sends emails via your other third-party provider? If it’s the latter, that might require a different integration setup.Let me know, and I’d be happy to point you in the right direction!-MikeThank you, Mike! This is very helpful. I am trying to send directly through Klaviyo. I will watch the video you linked to in a bit, but at a glance I think it’s just what I was looking for. I guess this is a case of me not knowing what search terms to use to find the answer.

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