Internal Alert (Subscriber Information

Question

I’ve created a new internal alert when someone uses our contact form with a “Message” field. The issue is the “Message” they add to the input field does not show up in the new alert. I have the message tagged as “Organization” in their profile, but when I add {{ person.organization }} to the alert, it doesn’t pull that info.

I think an easier way to get that message is to somehow have it forwarded to our customer service email, but I have not yet found a way to have a Klaviyo form automatically forwarded to our company email.

Byrne C · Answer

Hi ​@HealingVibrations,The likely reason you’re seeing this issue is because {{ person.organization }} is already one of our default template tags that pulls a profile’s organization information into a template. I’d instead recommend trying {{ person|lookup:”organization”}} and seeing if that works. If not, you could try changing the profile property associated with this input field to a different property name, unused by Klaviyo. Doing so, and then replacing the template tag with that will likely fix the issue.

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