Thought I found a solution. I tried to suppress my main list in order to downgrade my subscription to something I can afford, thinking that would release whatever block is stopping me from exporting my reviews. But when I try to suppress members in any of my lists or segments, I get the error message “This list cannot be suppressed”. No explanation as to why.

This is getting ridiculous. I was planing on returning to Klaviyo once we were back to normal revenue levels, but if these are the tactics that Klaviyo uses, I’m not sure I want to continue supporting this business. These are MY customer’s reviews. Is there something in the TOS that gives them this kind of ownership and control over our data?

Hello ​@D.Jackson.VIP! Thank you for your question/concern.

Sorry you’re dealing with all this frustration—I totally get how stressful that can be. Let me try my best to help you out:

1. Your Data Is 100% Yours:
Klaviyo does not claim ownership of your data. The Data Processing Agreement (DPA) states that you control your data, and Klaviyo processes it on your behalf. You can also review the Terms of Service for more details. (I am not a lawyer and this is not legal advice - just pointing you in the direction of the information regarding your concern so you can read and check it for yourself). 

2. Exporting Your Data:
You should still be able to export your lists or segments:

• Go to Lists & Segments
• Select the list or segment
• Click Manage List (or Manage Segment) > Export to CSV

If the export email isn’t showing up, double-check your spam/junk folders just in case.

3. The Suppression Error:
The “This list cannot be suppressed” error usually pops up if:

• The list is tied to active signup forms, flows, or integrations
• There are billing-related account restrictions

Since you don’t have access to direct support, I’m tagging ​@Byrne C and ​@emma.owens to help get this sorted for you.

Hope this helps!

​@emma.owens and ​@Byrne C - Just wanted to make sure you received the message. Thanks!

Hi ​@AlexandraPalau, thanks for addressing the issue. I was able to contact support directly via email and got a reply. It may be a technical error with receiving the export email. The issue hasn’t been resolved as of yet.

As far as the suppressed list issue, I’ll look into the active forms/flows possibility. I can’t see it being a billing issue.

Hi ​@D.Jackson.VIP ! 

I’m glad to hear you were able to get in touch with our support team. I’ve looked into this further and I am seeing that your account is in a Cancelled state, which is likely why you are receiving that error when trying to suppress profiles! If you’d like to reactive your account, you can do so in your Billing Preferences.