Magento2 and Order Confirmations

Question

Hi All,

First time posting in the community, looking for some advice. I am currently setting up Klavio for our business. I will start with saying I am not a coder, developer or anything like that, and I am having to learn a lot along the way.

We have moved to generating order confirmations through Klavio linked to our Magento2 store. I have the issue that the payment module is recording a record of the transaction, even when the customer backs out, or amends the order prior to payment. This is triggering an order confirmation to be generated before payment has been taken. I can’t seem to pull anything into a flow that would help me limit this. Does anyone have any ideas?

mike digital101 · Accepted Answer

Hi ​@Jiminy101 ,What’s happening is Magento is sending the order info to Klaviyo before payment is done, so Klaviyo sends the confirmation email too early.Here’s a simple fix:In your Klaviyo flow, add a filter so emails only send when the order status is something like "Processing" or "Paid"not just any order.If you don’t see that status in Klaviyo, a dev may need to help pass it in.This will make sure confirmation emails only go out after payment is complete.Hope that helps!Micheal

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