Contributor I

Solved

Missing 'Create Campaign Button'

5 replies
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Hi, strangely enough the ‘Create Campaign’ Button has vanished from the screen when I navigate to the Campaigns page. See screenshot. Anyone experienced this before? Is it related to my admin level (possibly client has inadvertently reduced this) or something else I can fix, or is it a Klaviyo glitch? Normally it’s on the top right of this page, I’m sure of it...

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Mailbox MannyAnswer

Partner - Silver

Ah ok, with that user permission you can't schedule or send campaigns. Maybe it was something else and got changed recently?

Here's a list of roles and access levels:

https://help.klaviyo.com/hc/en-us/articles/115005231648-Guide-to-User-Management-and-Privileges

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Contributor I

Have you tried logging out, then log in again

Contributor I

Yes, and also using incognito window, and using a different device all together. None of those makes a difference

Partner - Silver

Interesting, curious when you go to Account → Contact Information, what is your role?

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Contributor I

Hi there, it’s Content Creator. It should allow me to create campaigns, I’ve done so in the past?

Mailbox MannyAnswer

Partner - Silver

Ah ok, with that user permission you can't schedule or send campaigns. Maybe it was something else and got changed recently?

Here's a list of roles and access levels:

https://help.klaviyo.com/hc/en-us/articles/115005231648-Guide-to-User-Management-and-Privileges

Subscribe. Segment. Send. Repeat.