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Hi, I have created a form with the correct below that I tested earlier and showed up on the site. However, I turned it on again recently (published as live) but now it doesn’t show up no matter how many pages I visit or how long I stay on the page.

  • Form Status: Is the form "Live" in Klaviyo? (Green arrow under Status).

    • Yes

  • Browser Compatibility: (Less common now, but check if using Internet Explorer).

    • Yes

  • Klaviyo.js Onsite Code: Verify the Klaviyo.js snippet is correctly installed and enabled ("Active on Site" tracking).

    • Yes, enabled and green.

  • Targeting & Behaviors:

    Form is set to Show Immediately and is being viewed in an incognito window.

More importantly, I right-clicked on the homepage and searched for “klaviyo_id” in the page source code but it had no results.

The app embed is turned on and so is the Shopify integration in Klaviyo (all green).

Have you tried checking out Klaviyo academy for a solution regarding this?.  It might be it needs a little change

Hello ​@PrakharS , I completely understand how frustrating it can be when everything seems set up correctly but the form still won’t show. Since you mentioned not seeing “klaviyo_id” in the page source, that’s a strong hint that Klaviyo’s onsite script might not be firing properly — even if the integration shows green on both ends.

 

Here are a few things I’d check if I were troubleshooting it:

 

Double-check the App Embed under Theme > Customize > App Embeds — toggle it off, save, then back on again. This sometimes forces a refresh.

 

If you're using a custom theme or updated recently, confirm Klaviyo’s embed is present in theme.liquid (even with app embeds active).

 

Try inspecting the page (in incognito or normal) and go to Console > Network, filter for klaviyo, and confirm if the Klaviyo script is loading.

 

As a quick workaround, re-add the klaviyo.js manually inside the <head> tag of your theme to test if that makes the form appear.

 

 

Let me know if you find this helpful!

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