Hello, my newsletter popup form is not triggering the linked Welcome series automation. I checked and double-opt in is turned off and the automation is connected to the newsletter list. Trying to solve this issue asap as it is live and we offer a discount for subscribing. Any ideas? Thanks
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Popup Form Not Triggering Welcome Automation
+2Best answer by alex.hong
Hi there
Welcome to the Community!
I think there could be different reasons why a customer would not see a popup form on your site or it is not triggering off a newsletter. Have you tested on an incognito browser after clearing your cookies and cache? Do you have an example of a user profile who signed up for a newsletter but did not see a form?
Also if you can share your form settings + flow this could help diagnose the issue as well. I would recommend testing first and then coming back with more details as to what is going on.
Thank you!
Alex
+1Hello, you have to get the form API to enable and validate flow to trigger. this can be done in different way
- deleting the flows and resetting everything
- Having the wrong segment selected as a trigger
- Having testing the form by redrafting and their are more ways to fix this you can try this out
+58Hi there
Welcome to the Community!
I think there could be different reasons why a customer would not see a popup form on your site or it is not triggering off a newsletter. Have you tested on an incognito browser after clearing your cookies and cache? Do you have an example of a user profile who signed up for a newsletter but did not see a form?
Also if you can share your form settings + flow this could help diagnose the issue as well. I would recommend testing first and then coming back with more details as to what is going on.
Thank you!
Alex
+1Can you please tell me how you managed to resolve this as I am experiencing the same issue with the pop up not triggering the welcome series email. Thanks
+58This would depend on some of the previous troubleshooting steps I had outlined. I would recommend trying those out and seeing first and testing on your own test profile and returning with results.
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