Product Images are not showing on abandoned cart flows

Hey ​@Marra , you're definitely on the right track with all the checks you have done.sincw the product name and link are showing fine, it sounds like a dynamic image tag issue in the email template.

In klaviyo's default abandoned cart flow, the image should appear using {{event.Item.Image}} or {{event.extra.line_itwms.0.product.images.0.src}} depending on the integration.

To fix it: 

1. Open the abandoned cart email in the flow.

2. Click on the image block or where it should be.

3. Make sure the image URL uses the correct variable:

Try replacing it with this: {{ event.Item.Image }} or {{ event.extra.line_items.0.product.images.0.src }}

4. Save and preview using the preview and test option and use a recent event that has a cart.

If still blank, try

{{ event.extra.line_items.0.product.image }} or {{ event.Items.0.Image }}—sometimes it differs depending on how the integration pulls data.

Let me know it goes!

Thank you ​@emma.owens and ​@MANSIR2094 sadly even these fixes aren’t working. I am now working with Klaviyo support and Shopify support who are all trying to figure what is going on. Everything is set up correctly and should be working fine. If/when they find a solution I’ll post it here incase other people experience the same issue.

Hi ​@Marra ! 

Glad you were able to get in touch with our Support Team - once you’ve identified the correct variable please feel free to share your findings here so future Community members can reference this post :)

Hello, we solved the issue. The website had not been active for a few months, so the images were not refreshed. Now that the website is selling again, everything is working. Thank you for all your suggestions.