Sign-Up Flow Issue: SMS Sends Before Email Confirmed

Question

Hi everyone,We’re running a sign-up offer where new subscribers receive:	$5 off for email only			$10 off for both email and SMS	Our list is set to double opt-in for email (due to ongoing bot issues, we can’t disable this). However, this creates a challenge: many users are receiving the $10 SMS code before completing the email double opt-in—so they never officially make it onto our email list.Has anyone run into this issue or found a workaround?What’s the best way to structure the flow to ensure users confirm their email before receiving the SMS code?Appreciate any guidance!

zach.scheimer · Accepted Answer

Hi ​@beansandclicksI just wanted to make sure I’m understanding you clearly, so I have a few questions with my potential solutions:Is your sign-up unit like the image below where both email and SMS are in the same step in the form? If yes, one solution would be to make them in separate steps.You could also add a step in between your email opt in and your SMS opt in that says something along the lines of,“Please validate your email address before continuing.”You can add a delay in your flow so the SMS does not fire right away to allow users time to double-opt in to email.It may be helpful to actually see your sign-up form, but happy to assist if you have any other questions around this.Thanks,Zach

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