Is creating a “Never Engaged” SMS segment, an effective strategy? If someone signed up, they already have some interest, but when I segment for those who have never clicked and SMS, it includes almost the entire list. How can I refine SMS targeting to be more effective?
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Hi
We use a never-engaged segment and an error segment, both of which are mainly used for list cleaning. I think Click on SMS is the best metric to use here. Do you currently have a prefers SMS and error segment? When we first created the error segment, we realized many people had entered invalid phone numbers.
-Rachel
We utilize a never-engaged segment for exclusion in our campaigns every time so it’s good practice if you haven’t decided to suppress them completely (especially for emails).
But for SMS, break your list out into 4-5 segment-based engagement windows: 15, 30, 45, 60, 90+ day depending on your cadence, then start analyzing which groups are most engaged. You can then decide how often you communicate with each audience. IE: if you’re sending a campaign every week, maybe you only send that weekly to the 15 and 30day engaged and send the most important campaign of the month to all of them.
Just some ideas :D
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