SMS Opt-In

Question

Hi there,

I am collecting user information via ManyChat > Zapier > Klaviyo. Users are agreeing to terms and opting into SMS via the ManyChat funnel, but when their phone numbers are zapped to Klaviyo they are still considered “opted-out” and aren’t receiving the texts they were promised.

Is there a way to automatically send a confirmation text to users after Klaviyo receives their number, so that they can formally opt-in to SMS and Klaviyo will recognize the opt-in?

Brett from Gatsby · Accepted Answer

Hi ​@mewalkmacfrom my experience the ManyChat and Zapier workflows can add a user to a list but not “subscribe” them to thatlist. The distinction is about whether they agree to receive marketing.I built outa Klaviyo integration to solve for this by hitting a different Klaviyo api endpoint that can officially subscribe the Instagram user to your SMS list right from Instagram DMs, and to your point, the userwill automatically receive the “Reply Y to confirm” text message from Klaviyo.Here’s a little overview:https://gatsby.ai/compare/manychatandhttps://gatsby.ai/klaviyo-list-growthSorry to answer by suggestinga different tool and one that I built, I just don’t know if it’s possible to do what you’re asking for with SMS usingjust ManyChat and Zapier.

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