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SMS Opt-In

  • December 4, 2024
  • 1 reply
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M
Contributor I
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Hi there, 

 

I am collecting user information via ManyChat > Zapier > Klaviyo. Users are agreeing to terms and opting into SMS via the ManyChat funnel, but when their phone numbers are zapped to Klaviyo they are still considered “opted-out” and aren’t receiving the texts they were promised. 

Is there a way to automatically send a confirmation text to users after Klaviyo receives their number, so that they can formally opt-in to SMS and Klaviyo will recognize the opt-in? 

Best answer by Brett from Gatsby

Hi ​@mewalkmac from my experience the ManyChat and Zapier workflows can add a user to a list but not “subscribe” them to that list. The distinction is about whether they agree to receive marketing.

I built out a Klaviyo integration to solve for this by hitting a different Klaviyo api endpoint that can officially subscribe the Instagram user to your SMS list right from Instagram DMs, and to your point, the user will automatically receive the “Reply Y to confirm” text message from Klaviyo.

Here’s a little overview: https://gatsby.ai/compare/manychat and https://gatsby.ai/klaviyo-list-growth

Sorry to answer by suggesting a different tool and one that I built, I just don’t know if it’s possible to do what you’re asking for with SMS using just ManyChat and Zapier.

    1 reply

    Brett from Gatsby
    Contributor I
    Forum|alt.badge.img+2

    Hi ​@mewalkmac from my experience the ManyChat and Zapier workflows can add a user to a list but not “subscribe” them to that list. The distinction is about whether they agree to receive marketing.

    I built out a Klaviyo integration to solve for this by hitting a different Klaviyo api endpoint that can officially subscribe the Instagram user to your SMS list right from Instagram DMs, and to your point, the user will automatically receive the “Reply Y to confirm” text message from Klaviyo.

    Here’s a little overview: https://gatsby.ai/compare/manychat and https://gatsby.ai/klaviyo-list-growth

    Sorry to answer by suggesting a different tool and one that I built, I just don’t know if it’s possible to do what you’re asking for with SMS using just ManyChat and Zapier.

    Learn more about the Gatsby / Klaviyo integration here: https://www.gatsby.ai/partners/klaviyo

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