I have tried to upgrade my plan however everything I need according to what’s listed is in the standard plan and it’s showing Zero dollars. It’s listing:
Success and support package Current package: Standard
$0
/ month
Success and support package
Standard
Includes:
Standard email support response times
Weekday chat support
On-demand trainings, courses, and certifications
The grand total for the most basic of everything is Free. Including what appears here as email support - just not at the same rate of time as a paid plan. Makes sense. Yet, I’m unable to send an email. I’m needing help with coupon/sms and I can’t find the answers in community. Placing this in community has me wondering when I’ll get a reply. Tomorrow, next week, next month. A few months. I understand that you would like to teach us all how to fish, however, I’m not sure this unpredictability of when or if a reply will come sets us up for success.