Use condition "items don't ONLY include" for items that shouldn't be sold alone in abandoned checkout flow

Question

Hi there,

I’m having a bit of a unique issue. We offer warranties as an add-on to our products.

There are some rare cases where someone may add a warranty later, and they abandon their checkout.

For various reasons, we want to exclude users from entering abandoned checkout if they ONLY have a warranty product in their basket (but fine for them to enter if they have that plus another item).

What’s the approach to doing this?

Byrne C · Accepted Answer

Hey ​@abiparallel,We can make this happen with trigger filters!The filters you’d use would be:Item count is at least 2ORItems do not contain Warranty.If somebody has just one regular item (let’s call it a chair) = They enter, because their items do not contain warranty.If somebody has two chairs = they enter because they have 2 items, and they don’t have a warranty.If somebody has a chair and a warranty = they enter, because they have at least two items.If somebody only has a warranty = they do NOT enter, because they have one item, and that item is a warranty.The only time this would not work is if somebody starts a checkout with 2 warranties, and nothing else. I’d imagine that’s pretty rare, but you’d have to decide if you’re okay with this filter being slightly imperfect. Let me know if this helps!

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