Hi @Eva_Anna, 

Welcome to the Community! Thanks for sharing your question with us! 

Sorry to hear you’re experiences issues with your custom trigger! While we can’t provide help with your site’s specific HTML, I will mention that if your form was working successfully, but then stopped, you should go over your script with a fine-tooth comb and make sure that your gaps are in the right place and aren’t any extra / missing letters. I’d specifically look over his part of our documentation  that shares the exact code you’ll need as well as our developer doc  on the subject as well. 

If you still are having trouble, I’d recommend reaching out to one of our partners for help!  

Thanks for participating in the Community!

-Taylor 

Hi, 

I just encountered the same issue.

My sign-up form trigger on click worked perfectly before, but somehow suddenly wont’t trigger anymore.

Have you resolved the issue?

Thank you.

Hi,
We are facing the same issue. Custom trigger for showing the signup form was working fine but now it is not working.
Is there any update about the issue?

Thanks.

Hey!
I’m facing similar problem as ​@jberke and ​@Ethan Y. Everything was working till today.
On this page https://snowmonkey.com/pages/poslovna-darila, by clicking on button, should show / open popup, with custom trigger

This part of code doesn’t open the form
window._klOnsite.push(['openForm', ‘S8dXxL’]);

Hi ​@Valor_,

I clicked on the button, and your form popped up! While I wasn’t able to look into this two days ago, when you posted this comment, it appears to be working now, which makes me think this was a temporary issue.

​@jberke and ​@Ethan Y, has this issue been solved for you both? If not, feel free to paste a link to your site, and I can take a look.