+2Hi everyone,
I just confirmed with Klaviyo Customer Support that it’s not currently possible to export all SMS conversations to csv, but I’m wondering if anyone might have thoughts on a workaround.
They did say that “in Q2, our development team is planning on releasing a SMS to Zendesk feature.” Unfortunately we don’t use Zendesk, so that’s not much of a help to us.
Any ideas? This would really help us better track and manage our SMS conversations.
Thanks,
Steve
Disaster Recovery Connection
Best answer by Steve V.
Thanks for the response,
The good news is that I think I found a workaround using the automatic emails that are generated when someone responds to a text campaign. I found an app called CloudHQ that can bulk export emails (Gmail) to .csv. It worked perfectly for what I needed, but there is a 50 email limit for free accounts and it’s quite expensive to buy ($599/year).
~steve
+58Hey
Welcome to the Community!
Thank you for sharing your conversation with the Support team. You are correct that there currently is not a method to directly export all SMS conversions to a CSV. We have a How to Export Conversion Data that you can take a look at to see if that might be helpful.
We hope to provide updates in this thread.
Apologies for the inconvenience,
Alex
+2Thanks for the response,
The good news is that I think I found a workaround using the automatic emails that are generated when someone responds to a text campaign. I found an app called CloudHQ that can bulk export emails (Gmail) to .csv. It worked perfectly for what I needed, but there is a 50 email limit for free accounts and it’s quite expensive to buy ($599/year).
~steve
+58Hi there
Thanks so much for the reply and for sharing the resource! Hopefully we can provide an update regarding this product update to you!
All the best,
Alex
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