Workaround to export SMS Conversations to .csv?

Question

Hi everyone,I just confirmed with Klaviyo Customer Support that it’s not currently possible to export all SMS conversations to csv, but I’m wondering if anyone might have thoughts on a workaround.They did say that “in Q2, our development team is planning on releasing a SMS to Zendesk feature.” Unfortunately we don’t use Zendesk, so that’s not much of a help to us.Any ideas? This would really help us better track and manage our SMS conversations. Thanks,SteveDisaster Recovery Connection

Steve V. · Accepted Answer

Thanks for the response, @alex.hong.At first glanceI don’t think the conversion data will help, but honestly I haven’t really dug into it.The good news is that I think I found a workaround using the automatic emails that are generated when someone responds to a text campaign. I found an app called CloudHQ that can bulk export emails (Gmail) to .csv. It worked perfectly for what I needed, but there isa 50 email limit for free accounts and it’s quite expensive to buy ($599/year).~steve

alex.hong · Answer

Hey @Steve V.,Welcome to the Community!Thank you for sharing your conversation with the Support team. You are correct that there currently is not a method to directly export all SMS conversions to a CSV. We have aHow to Export Conversion Datathat you can take a look at to see if that might be helpful.We hope to provide updates in this thread.Apologies for the inconvenience,Alex

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