Klaviyo is currently experiencing delays in Toll Free numbers sending MMS due to a limitation in downstream capacity. This incident began on Friday, November 26 shortly before 10:00 AM Eastern Standard Time. Campaigns, Preview Sends, Flows, Conversations, and Keywords may be impacted. For upcoming sends, we recommend using SMS campaigns.
We are actively working to reduce delays and will continue to provide updates on our Klaviyo Status page. You can also receive automated updates on this incident by Subscribing to this incident.
Thank you for your patience and have a happy BFCM!