Introducing K:Service - Customer Hub, Customer Agent, Helpdesk

Here is a roundup of the K:Service GA announcement from K:BOS. Learn about Customer Hub, Customer Agent, and Helpdesk and how to get started.

Running support as a growing brand isn’t easy. Customers expect fast, helpful answers, but small teams can only do so much. That’s why Klaviyo built K:Service, a set of tools that make it easier for you to take care of your customers without burning out your team. Klaviyo’s been rolling some of these tools out gradually, and now they’re available for everyone. Here’s what you can do with them:

Customer Hub

Customer Hub is a place where your shoppers can help themselves. Instead of waiting on a reply, they can:

Check orders, returns, and reorders right away.
Find answers without opening a ticket.
Get personalized recommendations when they’re ready to shop again.

Learn more about getting started here.

Customer Agent

A digital teammate which can:

Answer common questions instantly (“Where’s my order?” is the most popular one).
Suggest the right products based on what a shopper is browsing or buying.
Pass the conversation to your team if something needs a human touch.

For small teams, this means fewer repetitive emails and more time to focus on the questions that actually need you.

Learn more about Customer Agent and getting started here.

Helpdesk

Brings all your conversations into one inbox – email, chat, and even social. From there, you can:

See each customer’s history while you reply.
Let the system route tickets so nothing gets lost.
Even connect with your marketing, so you don’t send a promo email to someone who’s waiting on a return.

Learn more about helpdesk here.

Are you trying any of these tools? Let the rest of the community know your experience.

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Hi team,

Loving the Helpdesk announcement! The unified inbox and AI features look fantastic.

One feature request: Please consider building a mobile app for Helpdesk agents.

Many of our clients are asking for this, especially if they're moving away from WhatsApp for business communications. Having a native mobile app would allow agents to manage tickets on the go, similar to what Respond.io, and other competitors offer.

Mobile-first support is critical for small teams and fast response times. Is this on the roadmap?

Thanks!

@Soncan great feedback! I will pass this along internally.

Hello @Soncan

That’s a great question — and honestly, these new K:Service tools from Klaviyo are a game-changer for brands that want to handle customer support faster and smarter without overworking their team.

Here’s a quick breakdown to help you understand what each tool does and how it can help you right away:

✅ Customer Hub – This gives your customers a self-service space where they can check orders, returns, or reorders instantly. No waiting for replies — they get what they need right away.

✅ Customer Agent – Think of this as your digital teammate. It answers common questions automatically (like “Where’s my order?”), recommends products, and connects customers to your team when needed. This saves time and keeps shoppers happy.

✅ Helpdesk – Brings all your messages (email, chat, and even social) into one place. You can see every customer’s full history and reply faster without losing track of conversations.

If you haven’t tried them yet, I’d suggest starting with Customer Agent or Helpdesk — they’re easy to set up and deliver instant results for growing brands.

👉 Ready to get started?
You can find these tools right inside your Klaviyo dashboard under the K:Service section. Give them a try and see how much smoother your customer support becomes.

If you’d like, I can guide you on which tool fits your business best and walk you through setup — just let me know!

Best Regards

Stylo Global Expert

Customer Hub

Customer Agent

Helpdesk

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