Replies posted by amanda_d

9 Replies

Emily Shea
Klaviyo Employee
Emily SheaKlaviyo Employee
posted in Live training recordings

Recap discussion: Office hours with Klaviyo

Thanks @kaila.lawrence! I’ll delete if helpful! I had attended the office hours and this link was posted to comment follow up questions that hadn’t gotten answered during the session! Apologies 🙂

11
kaila.lawrence
Community Manager
3 months ago
Emily Shea
Klaviyo Employee
Emily SheaKlaviyo Employee
posted in Live training recordings

Recap discussion: Office hours with Klaviyo

Can you see who signed up via your Sign-Up Form? Can you export this list? Why isn't my "Create a sign-up form" step marked off as done in the SMS checklist on my Klaviyo account Home page - does that mean something is wrong with the Sign-Up (since I already created and set the multi-step form live?)

11
kaila.lawrence
Community Manager
3 months ago
Emily Shea
Klaviyo Employee
Emily SheaKlaviyo Employee
posted in Live training recordings

Recap discussion: Office hours with Klaviyo

Why isn't the Contact Card/MMS option showing for me even though I have a US TFN?

11
kaila.lawrence
Community Manager
3 months ago
Emily Shea
Klaviyo Employee
Emily SheaKlaviyo Employee
posted in Live training recordings

Recap discussion: Office hours with Klaviyo

I recently imported my first SMS CSV from our recent migration to Klaviyo. My SMS CSV had Phone Number, Email, SMS Consent Timestamp and Age gated DOB as respective columns. Why am I not seeing neither the “SMS Consent Timestamp” nor the “Age Gated Date of Birth” contact property on any of the users I’ve just uploaded when I go into their profiles?

11
kaila.lawrence
Community Manager
3 months ago
Emily Shea
Klaviyo Employee
Emily SheaKlaviyo Employee
posted in Live training recordings

Recap discussion: Office hours with Klaviyo

Are we allowed to collect SMS consent at checkout if we are an alcohol/ age gated brand? Can I sync my Shopify SMS subscribers to Klaviyo too, even though we're an alcohol/ age gated brand?

11
kaila.lawrence
Community Manager
3 months ago
Emily Shea
Klaviyo Employee
Emily SheaKlaviyo Employee
posted in Live training recordings

Recap discussion: Office hours with Klaviyo

What does a double opt-in text via SMS look like? I want to make sure it’s sending properly to my customers when they sign up for SMS on my Sign-Up form. When I sign up for SMS via the form, I get the “Send this text to subscribe to recurring automated personalized marketing alerts (e.g. special promotions, cart reminders) from...” text but that’s it. Is that the double opt in? Or is another text sent? If so, they are not currently sending for us even though I have double opt-in turned on for my SMS list.

11
kaila.lawrence
Community Manager
3 months ago
A
Contributor IV
amanda_dContributor IV
asked in SMS

Sign-up form not connecting to SMS list

Hey @stam_marko ! I have my SMS list as the list to submit to. And on my profile I am not showing as SMS subscribed.

3
kaila.lawrence
Community Manager
3 months ago
A
Contributor IV
amanda_dContributor IV
asked in SMS

"SMS Consent Timestamp" and "Age gated DOB" properties not showing

Hey @stam_marko ! The list went through and uploaded successfully, and these customers are now even showing “subscribed to SMS” but when I go to any of their profiles in Klaviyo, neither “SMS Consent Timestamp” nor the “Age Gated Date of Birth” when I search in the Custom properties box you’re showing above.

3
kaila.lawrence
Community Manager
3 months ago
A
Contributor IV
amanda_dContributor IV
asked in SMS

MMS/contact card option not populating in campaign set up

We’re using a US TFN! @kaila.lawrence 

3
kaila.lawrence
Community Manager
3 months ago

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