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"SMS Consent Timestamp" and "Age gated DOB" properties not showing

  • February 11, 2024
  • 3 replies
  • 113 views

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I recently imported my first SMS CSV from our recent migration to Klaviyo. My SMS CSV had Phone Number, Email, SMS Consent Timestamp and Age gated DOB as respective columns. 

It appeared to have connected correctly upon upload:

Why am I not seeing neither the “SMS Consent Timestamp” nor the “Age Gated Date of Birth” contact property on any of the users I’ve just uploaded when I go into their profiles?

Best answer by kaila.lawrence

@amanda_d Hmm… since you didn’t receive an error on the formatting and the rest of the data imported successfully, I’d reach out to our Support team to investigate this further for you. 

 

Let us know what you find out!

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3 replies

stam_marko
Expert Problem Solver II
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  • Expert Problem Solver II
  • 63 replies
  • February 12, 2024

Hey Amanda,

I’m curious to know what does it show in the next page after your screenshot. Does it import successfully or do you get an error message?

In case you get an error message, I’d check the Formatting dates for CSV files reference.

👉 Use this format when uploading dates: MM/DD/YYYY

 

In case you’re seeing that it’s all good, can you confirm that in the imported profiles do not have the Age Gated DOB in their custom properties?

 

Visit: Profiles > any email that was imported > Custom properties

Example

 

Hope that helps,

Stam


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  • Author
  • Contributor IV
  • 9 replies
  • February 12, 2024

Hey @stam_marko ! The list went through and uploaded successfully, and these customers are now even showing “subscribed to SMS” but when I go to any of their profiles in Klaviyo, neither “SMS Consent Timestamp” nor the “Age Gated Date of Birth” when I search in the Custom properties box you’re showing above.


kaila.lawrence
Community Manager
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  • Community Manager
  • 499 replies
  • Answer
  • February 14, 2024

@amanda_d Hmm… since you didn’t receive an error on the formatting and the rest of the data imported successfully, I’d reach out to our Support team to investigate this further for you. 

 

Let us know what you find out!