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Topics started by Nachin

4 Topics

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NachinProblem Solver I

asked in Campaigns and Flows

Need Help Understanding Browse and Checkout Abandonment Email Flow Issues

Hi Klaviyo Community,I'm reaching out because our team has been encountering some challenges with our Browse Abandonment and Checkout Abandonment email flows, and we're hoping to gain some clarity on the matter.We have a steady stream of daily visitors, a consistent couple of dozens, who are actively engaging with our website. These users typically land on product pages directly from our ads and spend time browsing our offerings. However, despite their interactions, we've noticed that they are not triggering the Browse Abandonment email flow as expected.One question that has come up is whether users need either to accept cookies or let their email adress in the pop-up in order to activate the flow. Could the lack of cookie acceptance be a potential reason for the non-triggering of the Browse Abandonment flow?Similarly, we're experiencing a similar issue with our Checkout Abandonment flow. Even when we attempt to trigger the flow ourselves from an incognito window (while accepting cooki

3 months ago

NachinProblem Solver I

asked in Campaigns and Flows

Browse abandonment flow doesn'' show the product

Hello,I have a browse abandonment flow created from Klaviyo’s template and everything works fine except that it doesn’t show the product browsed neither on the preview or the test I sent to myself… I made sure my Shopify connection is enabled and working and my on-site tracking toggled in, any ideas? Thanks a lot!

5 months ago

NachinProblem Solver I

asked in Campaigns and Flows

Double trigger in welcome series

Hello klaviyo community!I have a problem with my welcome email series. I have created a simple flow where users who leave their email sign up to my newsletter after a double opt-in. The problem is that after activating the trigger, two very similar versions of the email are sent (some changes in the format and some phrases that I have been modifying). I understand that it is sending the last version of the email I created and a previous version but I can't find the second version to cancel it. I only have one flow created and it only sends one email, does anyone know what this could be due to? Thank you very muchNachin.

6 months ago

NachinProblem Solver I

asked in Sign-up Forms

Validation email not triggering

Hello! I have password page activated in my Prestige Shopify theme so users can leave their email adress in order to get access. The question is that I have that field connected to my klaviyo newsletter. Also in Klaviyo, within my audience settings "Newsletter" I have configured the sending of a validation email that should reach all new subscribers to my newsletter, but that email is not arriving. Could someone give me a cable?Thank you very much!

6 months ago

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