Topics started by Chris_R

4 Topics

C
Contributor IV
Chris_RContributor IV
asked in Campaigns and Flows

Preventing an email in flow from sending if user already took action

Hello all,I currently have three emails in my welcome series. The first one welcomes the user and gives them a dynamic coupon code. The second is an email about the company, and the third is a reminder about their code expiring in x days.How do I prevent the third email from going out if the user used the coupon code before the third (last) email goes out?Is there a way to do this?Thank you, -Chris  

5
M
Contributor I
9 months ago
C
Contributor IV
Chris_RContributor IV
asked in Integrations and Reviews

Shopify Out of Stock Button always showing

Hello,I've added the proper code to my website to add the Out of Stock Button to my product pages. The problem I'm having is, it's always showing even when products are in stock. For instance, I have a product with only one variation. The button still shows when the item is in stock, but if you click it, nothing will happen. When the item is actually out of stock, clicking the button will trigger the popup.On another product, I have two variations (colors), when both are in stock the button still shows and does nothing when clicked. On the same product, when one of the variants is out of stock, the button acts like it should. No button on the variant that's in stock, and working button on the variant that is out of stock. So, just to reiterate. The button is only working as intended with a product that has multiple variations and one of them is out of stock. Any advice on how to fix this?Thank you,-Chris 

5
P
Contributor I
1 year ago
C
Contributor IV
Chris_RContributor IV
asked in Campaigns and Flows

Thank you email as transactional or first email of post purchase flow?

Hello all! I’m just starting to put together our post purchase flow. I have a couple of ideas for email 2 and 3 but I’m hung up on the first (thank you) email.  I’m thinking of these two scenarios.Make the Shopify order confirmation email really thought out in terms of a nice thank you message and start the post purchase email at email 2 (care instructions)OrKeep the Shopify order confirmation email really simple (We got your order!) and start the post purchase flow with a really thought out thank you email.   The main pro to the first option is that people are almost guaranteed to see the thank you message because it’s in the Shopify Order confirmation email.The main pro to the second option is that I would be able to see the Klaviyo analytics for the thank you email.  Do you think the customer is likely to get irritated by receiving a formal thank you email 15 minutes after the order confirmation email?  Thank you, -Chris

1
Akers Digital
Partner - Silver
1 year ago
C
Contributor IV
Chris_RContributor IV
asked in Lists, Segments, and Profiles

How to add padding below newsletter email logo and headline text?

Hello, I’m trying to setup my Newsletter email pages under the Subscribe & Preference Pages link. I’m noticing that the “You've Been Subscribed, Confirm Your Email, etc.” under the logo is RIGHT below the logo. I don’t see an option anywhere to add padding below the logo or above this headline text. How do I add some space between these two?Thank you, -Chris

6
chloe.strange
Community Manager
1 year ago

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