Cancel My Account & Refund Request

Hi Klaviyo Team,

I need urgent help with my account. For the last two months, it’s been disabled and I haven’t been able to send any emails. Even with this issue, I’ve still been charged $550 a month, which is very frustrating. On top of that, I was told I’d have to upgrade just to get email support, which doesn’t make sense after already paying that amount.

I can’t find any way to cancel my plan in the account settings, so I need you to step in. Please cancel my account right away and refund me for the last two months. This situation is unacceptable and needs to be resolved quickly.

Looking forward to your confirmation.

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Hi, I’m sorry to hear you’re considering cancelling your account and requesting a refund. I want to help make this right. Could you share a bit more about what’s led to this decision? Whether it’s features, pricing, support, understanding the issue will let us see if there's a solution to better meet your needs.

For more: Klaviyo Community

Hi @GMS Online,

Posting my reply to your earlier thread here, just to make sure you see it!

That’s a really frustrating experience. We don’t want you to be stuck unable to cancel your plan or send emails. Could you tell me more about what happens when you attempt to send an email via a campaign or flow? Are your emails bouncing, or are they not even attempting to send at all? Either way, I’d strongly recommend submitting an account access request regarding this matter, as we’ll likely need to go over information specific to your account and the billing plan you’re on. Let me know if you’re having trouble submitting this request.

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