Cancel plan????

Question

I’ve been using Klaviyo, but for the last two months I haven’t been able to send emails at all — the core reason I signed up for the service. Despite this, I was still charged, and when I tried to cancel my plan, the platform would not give me an option to do so.

This has been extremely frustrating and feels unfair. A service should not continue billing when customers are unable to use the product, and it should always provide a clear way to cancel. Right now, I am stuck paying for something I cannot use.

Byrne C · Answer

Hi ​@GMS Online,That’s a really frustrating experience. We don’t want you to be stuck unable to cancel your plan or send emails. Could you tell me more about what happens when you attempt to send an email via a campaign or flow? Are your emails bouncing, or are they not even attempting to send at all? Either way, I’d strongly recommend submitting an account access requestregarding this matter, as we’ll likely need to go over information specific to your account and the billing plan you’re on. Let me know if you’re having trouble accessing support.

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