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Customer Hub translations

  • September 17, 2025
  • 3 replies
  • 93 views
S
Contributor I
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Hi everyone,

I’ve noticed that some of the Dutch translations in Customer HUB sometimes come across a bit odd or unnatural.

Since we want our brand voice to feel warm and natural, I was wondering:

Is there a way to manually change or override these default translations?

Thanks in advance!

– Stijn

Best answer by hansen

Hey ​@Stijn van Angelo , thanks for the feedback. I lead the product team working on Customer Hub. 

  • There’s currently no ability to customize the text 
  • If you have more specific feedback, please email us at customerhub@klaviyo.com. We can take any written, video feedback (screen recordings are quite effective), or we can book a time to talk on a call. 

What I’d like to understand is whether our translations just need to be better across all brands in Dutch, or if there’s a true need for each brand to customize their own language. 

3 replies

GabbyEsposito
Community Manager
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  • GabbyEsposito
  • Community Manager
  • September 17, 2025

​@Byrne C will let you take this for now, but ​@Stijn van Angelo we are going to have an Ask Me Anything with Customer Hub PMs in October and I am sure they can help if it’s still an issue. 

Gabby
    Byrne C
    Community Manager
    Forum|alt.badge.img+28
    • Byrne C
    • Community Manager
    • September 18, 2025

    Hi ​@Stijn van Angelo,

    Just reached out to our team about this issue, and will get back to you ASAP, once I have an answer!

    hansen
    Klaviyo Employee
    Forum|alt.badge.img+3
    • hansen
    • Klaviyo Employee
    • Answer
    • September 18, 2025

    Hey ​@Stijn van Angelo , thanks for the feedback. I lead the product team working on Customer Hub. 

    • There’s currently no ability to customize the text 
    • If you have more specific feedback, please email us at customerhub@klaviyo.com. We can take any written, video feedback (screen recordings are quite effective), or we can book a time to talk on a call. 

    What I’d like to understand is whether our translations just need to be better across all brands in Dutch, or if there’s a true need for each brand to customize their own language. 

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