Hi everyone,
I'm reaching out to see if anyone else has experienced confusion—or unexpected charges—after signing up for Klaviyo's Customer Hub mid-billing cycle.
Here’s what happened to me:
-
I subscribed to Customer Hub on Sept 25. I was (and still am) in a 30-day trial. However, I was charged that same day.
-
Then on Oct 15, I was charged again for Customer Hub—because it is my normal billing cycle. To repeat- I am still in my 30-day trial until Oct 25!
When I contacted support, I was told that Klaviyo doesn’t prorate add-ons, and everything renews on the original billing cycle—and basically to have a good day.
🔍 So I’m wondering:
-
Has anyone else experienced this?
-
Do you find the Customer Hub feature worth the cost?
Any insights would be appreciated, as I’m trying to decide what I should do next.