+1Hi,
We were not able to send out any campaigns, and emails were not being delivered — an issue for which we raised multiple support tickets. Despite these efforts, the problem remained unresolved.
We also tried to cancel the subscription but were unable to do so through the system. Since we haven’t been able to use the service for the past 90 days, we kindly request a refund. Please review our account activity and assist us accordingly.
Thank you.
Best answer by chloe.strange
Hi
Thanks for being a part of the Community! I see that you have an open ticket with Support on this - when it comes to billing questions, they'll be the best point of contact to discuss.
~Chloe
Based on you being unable to send out campaigns, which sender email address are you using?
The general (gmail.com) or business email?
+42Hi
Thanks for being a part of the Community! I see that you have an open ticket with Support on this - when it comes to billing questions, they'll be the best point of contact to discuss.
~Chloe
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
