Dear Klaviyo Support Team,
I am writing to formally express my extreme dissatisfaction with my recent experience using Klaviyo and to request an immediate review and refund regarding my subscription.
A few weeks ago, I decided to switch from another email marketing service and give Klaviyo a try. I was charged $665 shortly after starting my plan. However, within just one week of usage, I realized that the platform did not meet my needs and was not suitable for my business.
When I attempted to cancel or downgrade my plan, I encountered serious issues:
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There was no visible button or option to cancel or downgrade my subscription, despite following all instructions available on your website.
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I tried deleting my entire audience and creating new segments to meet lower-tier plan requirements, but the interface completely froze—even though I use a MacBook Pro M4 with 24GB of RAM. The page became unresponsive, and no contacts were deleted.
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I could not find any effective way to contact support. Every route seemed blocked or unresponsive.
It feels as though these obstacles are intentionally placed to prevent users from cancelling their plans. Despite not using the service at all since the first week, I was charged another $665, which is a significant amount for me.
I find this entire experience deeply frustrating and borderline unethical. As a content creator with over 500,000 followers on Instagram, I’m seriously considering publicly sharing my negative experience if this issue is not resolved.
I kindly ask you to:
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Investigate this case thoroughly,
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Process a full refund of the most recent charge of $665,
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Provide clear instructions or assistance to permanently downgrade or cancel my plan.
I believe in fair business practices and I hope Klaviyo will handle this situation with transparency and integrity.
Thank you in advance for your urgent attention.
Sincerely,
Artem
