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Popup Ad - Font wrong on website

  • December 28, 2021
  • 2 replies
  • 265 views

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The Button Fonts are both wrong when this pop-up hits my website. Supposed to be Helvetica. 

THIS IS THE CORRECT FONT – DESIGNED IN KLAVIYO ^

THIS IS WHAT IS HITTING THE WEBSITE NOTE: FONT DIFFERENT FOR CONTINUE BUTTON AND “I’LL PAY FULL PRICE” ^

Best answer by Dov

Hi @Hoxie Organics,

Thank you for sharing this with us in the community.

When we see fonts displaying as they should in the Klaviyo editor, but displaying a different font live on the site, that tells us that there is another font active on your site that is overriding the font family selected in the Klaviyo editor. I’d recommend working with the individual who assisted with setting up your site fonts and/or your developer to ensure your onsite CSS does not target our form. This is the only way to prevent it from overriding the font family selected in our editor.

Alternatively, you can look to one of our wonderful partners to assist further.

Thanks for being a member of our community.

 

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2 replies

Dov
Forum|alt.badge.img+61
  • Klaviyo Alum
  • 1493 replies
  • Answer
  • December 29, 2021

Hi @Hoxie Organics,

Thank you for sharing this with us in the community.

When we see fonts displaying as they should in the Klaviyo editor, but displaying a different font live on the site, that tells us that there is another font active on your site that is overriding the font family selected in the Klaviyo editor. I’d recommend working with the individual who assisted with setting up your site fonts and/or your developer to ensure your onsite CSS does not target our form. This is the only way to prevent it from overriding the font family selected in our editor.

Alternatively, you can look to one of our wonderful partners to assist further.

Thanks for being a member of our community.

 


Forum|alt.badge.img+2
  • Author
  • Contributor I
  • 1 reply
  • December 29, 2021

Thanks, Dov! Appreciate your help

 

Tracey