Popup signup form inconsistent behaviour?

Question

Hi there,We have a popup signup form on our website that should appear after 30 seconds or when the user attempts to leave the page.However, this doesn’t seem to be working for us consistently. We have tested it on multiple accounts on Chrome and with incognito mode, and very rarely will it pop-up after 30 seconds. Sometimes it will popup after a few minutes, sometimes it will never appear. The “leave the page” feature also only works sometimes too, even after waiting a minute or so. Is there anything I’m missing from the settings or is this working as intended?Thanks in advance.

elisegaines · Accepted Answer

Hi @ArchieCourt! I’d be happy to help with this.Your signup form will only display afterbothconditions are set -- it’s not one or the other. So, based on your form settings, the form will display after 30 seconds have passedandthe user shows exit intent. If the user shows exit intent after just 20 seconds, the form won’t show. Similarly, if they look at the page for more than 30 seconds, the form still won’t show until they also show exit intent.I hope this helps clarify! This help center article contains more information, if you’re interested:https://help.klaviyo.com/hc/en-us/articles/360002050572-Guide-to-the-Signup-Form-Builder#form-behavior5Best,Elise

ArchieCourt · Answer

Hi@ArchieCourt! I’d be happy to help with this.Your signup form will only display afterbothconditions are set -- it’s not one or the other. So, based on your form settings, the form will display after 30 seconds have passedandthe user shows exit intent. If the user shows exit intent after just 20 seconds, the form won’t show. Similarly, if they look at the page for more than 30 seconds, the form still won’t show until they also show exit intent.I hope this helps clarify! This help center article contains more information, if you’re interested:https://help.klaviyo.com/hc/en-us/articles/360002050572-Guide-to-the-Signup-Form-Builder#form-behavior5Best,EliseHa that makes a lot of sense, thanks @elisegaines, perfect responseI’ll have a browse through that article too in case I’ve missed anything, cheers!

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