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How to reply to SMS subscribers

  • March 7, 2023
  • 1 reply
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Nitin Sharma
Partner
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I want to start SMS campaign so that the response from the customer goes to marketing cloud automatically & their marketing cloud team can revert back to the customers.

Can it be done if yes, how?

Best answer by David To

Hello @Nitin Sharma,

SMS replies from your customers can be responded to directly under the Conversation’s tab within Klaviyo. 

For a different tool to be able to recognize those responses too, you’ll want to export the Send SMS event/metric via API. This way, you’re essentially exporting those responses to this other platform you’re using. I would suggest taking a look at our Export data from Klaviyo Developer Guide to learn more.

I hope this helps!

David 

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David To
Klaviyo Employee
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  • Klaviyo Employee
  • 2456 replies
  • Answer
  • March 8, 2023

Hello @Nitin Sharma,

SMS replies from your customers can be responded to directly under the Conversation’s tab within Klaviyo. 

For a different tool to be able to recognize those responses too, you’ll want to export the Send SMS event/metric via API. This way, you’re essentially exporting those responses to this other platform you’re using. I would suggest taking a look at our Export data from Klaviyo Developer Guide to learn more.

I hope this helps!

David