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SMS Not getting optin

  • January 11, 2024
  • 1 reply
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I am trying to submit subscribe form from footer, I have email and phone number option to request to the subscribe list using kmail API. But some hoe pone number is not getting subscribed.
See image below.
 


Any help would be appericiated.

Best answer by Taylor Tarpley

Hi there @junaid

 

Welcome to the Community! Happy to help! 

 

Do you mind clarifying your question a bit more? Is the issue that when a user submits a form for email and SMS, that there is an issue recording the SMS subscribe, as it shows up as an unsubscribe instead? Or that you are unable to subscribe the user to your SMS list as they are unsubscribed? 

 

Do you mind sharing your website URL so I can check it out as well? 

 

Thanks for participating in the Community! 

-Taylor 

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Taylor Tarpley
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  • January 12, 2024

Hi there @junaid

 

Welcome to the Community! Happy to help! 

 

Do you mind clarifying your question a bit more? Is the issue that when a user submits a form for email and SMS, that there is an issue recording the SMS subscribe, as it shows up as an unsubscribe instead? Or that you are unable to subscribe the user to your SMS list as they are unsubscribed? 

 

Do you mind sharing your website URL so I can check it out as well? 

 

Thanks for participating in the Community! 

-Taylor