Skip to main content

What happens when a customer responds back to my SMS?

  • November 23, 2020
  • 1 reply
  • 395 views

Shannon E.
Klaviyo Employee
Forum|alt.badge.img+4

As of right now, when a customer responds to one of your SMS messages, this response will register under the Sent SMS metric. This will show in their profile with the response the customer has sent.
You can click on the timestamp to view additional details about the message.

Our feature roadmap includes a built-in SMS inbox, where you will be able to see all incoming SMS messages in one place. For now, you can view all Sent SMS events in Metrics > Sent SMS.

Did this topic or the replies in the thread help you find an answer to your question?

1 reply

Forum|alt.badge.img+1
  • Contributor I
  • 1 reply
  • July 10, 2022

How can I respond to SMS when not at my computer?