Hi ,
I need help setting up a flow that prevents sending a reminder email if someone places an order for the same product they saved earlier.
Here’s my setup:
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Trigger metric: Product Saved
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Event properties example:
{ "sku_last_part": "5932", "product_name": "bird-8788491", "price": 12, "product_sku": "1105-5932", "pt_sub_id": "6" } -
Placed Order event example:
{ "order_total": 153.9, "sku_last_part": "5932", "product_names": ["bird-8788491"], "currency": "USD", "items": [ { "price": 12, "quantity": 12, "product_name": "bird-8788491", "product_sku": "1105-5932" } ], "order_id": "1", "product_skus": ["1105-5932"], "$value": 153.9 }
Goal:
If a customer saves a product (Product Saved event) and does not place an order (Placed Order event) with the same sku_last_part within 7 days, they should get a reminder email.
If they do place an order for that same product, the reminder email should be skipped.
Flow setup:
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Trigger: When someone Product Saved
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Wait: 8 minutes (for testing)
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Conditional Split:
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Has Placed Order at least once since starting this flow where sku_last_part equals {{ event.sku_last_part }}
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YES → End (no reminder)
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NO → Send reminder email
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My questions:
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How can I correctly compare
sku_last_partfrom the Product Saved trigger with thesku_last_partfrom the Placed Order metric? -
Is there a known limitation when using event properties from the trigger inside a Conditional Split filter?
Below screenshot of my flow


