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For eCommerce brands, and especially in gifting, the holiday season is typically one of the most exciting (and difficult) times of the year. This year, we have been focused on making holiday gifting simpler for customers, and adding personalization to that gifting experience at DC Wine & Spirits.

We are testing segmented email flows for different buyer intents - you could say corporate gifts, luxury shoppers, or last-minute buyers. For example, one of our segments focuses on featuring holiday-gift baskets curated for personalized customer recommendations based on previous purchase behavior and location data.

A few things that have helped:

  • Asking to add in dynamic product blocks that change with best-selling holiday baskets
  • Featuring customer-favorite brands (like Moet & Chandon and Caymus) in themed emails
  • Scheduling early-access offers for repeat customers through automated flows
     

We’ve seen improved open rates and stronger engagement from campaigns that feel more like personal gift guides than sales messages.

I’d love to know how others here are planning their holiday campaigns - Are you using segmentation, dynamic content, or storytelling to drive conversions this season?

Hello ​@tomdcws01 

I really appreciate you sharing this! You’re absolutely right — the holiday season can be both exciting and a bit overwhelming, especially when it comes to making gifting feel personal and easy to navigate for every customer.

What you’re doing with segmentation and dynamic content is spot on — that’s exactly where the best results come from. At our end, we’ve seen the same: when campaigns focus on helping shoppers find the perfect gift rather than just pushing products, engagement and conversions both go up.

We’ve been working on features that make this process even simpler — like dynamic content blocks, smart segmentation tools, and the ability to group campaigns into folders, so teams can easily organize all their holiday emails in one place. It helps save time, stay consistent, and focus more on strategy instead of sorting through templates.

If you’d like, we can walk you through how to set this up or share a quick example of how other gifting brands are using these tools successfully this season.

Would you like me to show you how that could work for your team? 

contact me on telegram @zionchild00

Best Regards

Stylo Global Expert


Love this approach totally agree that campaigns that feel like personal gift guides convert better than sales-heavy ones.

In my company, we’ve been helping brands use loyalty and purchase behavior data to personalize offers things like early access for frequent buyers or small surprise rewards tied to milestones. It’s made gifting campaigns feel more human and less transactional.

We also noticed that when brands recognize loyal customers instead of just discounting, engagement and repeat orders go up.

Curious if you’ve tried mixing loyalty triggers or customer recognition into your segmentation? It really adds depth to the experience.


Love this!