For eCommerce brands, and especially in gifting, the holiday season is typically one of the most exciting (and difficult) times of the year. This year, we have been focused on making holiday gifting simpler for customers, and adding personalization to that gifting experience at DC Wine & Spirits.
We are testing segmented email flows for different buyer intents - you could say corporate gifts, luxury shoppers, or last-minute buyers. For example, one of our segments focuses on featuring holiday-gift baskets curated for personalized customer recommendations based on previous purchase behavior and location data.
A few things that have helped:
- Asking to add in dynamic product blocks that change with best-selling holiday baskets
- Featuring customer-favorite brands (like Moet & Chandon and Caymus) in themed emails
- Scheduling early-access offers for repeat customers through automated flows
We’ve seen improved open rates and stronger engagement from campaigns that feel more like personal gift guides than sales messages.
I’d love to know how others here are planning their holiday campaigns - Are you using segmentation, dynamic content, or storytelling to drive conversions this season?

