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Popup Not showing on Chrome - even incognito mode.


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Hi,

 

I recently made a minor change to my working popup and added a question. It shows on Safari desktop but not on Chrome. (The teaser shows on chrome and when I click it the popup works but it is no longer appearing after 10% scroll as it did and has been doing for months).

 

It shows on mobile as well - and I have double checked the settings but I must be doing something incorrectly. I didn’t change any settings when I added the question to the form. 

 

Any help or insight is appreciated.

 

Jacqui

(xojacqui.com)

Best answer by Taylor Tarpley

Hi there @xojacqui

 

Thanks for sharing your question with us! Happy to help!

 

I believe I found your website and tested the form display to see for myself. I can confirm that it did display after a 10% scroll and not only after I clicked the teaser. Also love this brand idea, it is so cool!!

 

Are you still experiencing this issue on your end?

 

-Taylor 

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Taylor Tarpley
Community Manager
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  • Community Manager
  • 2148 replies
  • Answer
  • May 24, 2024

Hi there @xojacqui

 

Thanks for sharing your question with us! Happy to help!

 

I believe I found your website and tested the form display to see for myself. I can confirm that it did display after a 10% scroll and not only after I clicked the teaser. Also love this brand idea, it is so cool!!

 

Are you still experiencing this issue on your end?

 

-Taylor 


Forum|alt.badge.img+1
  • Author
  • Contributor I
  • 1 reply
  • May 29, 2024

Thank you Taylor! It is working now. 

 

Jacqui