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Can't turn off Shopify Welcome Notifications- Customers are Receiving Two


nightbird84
Contributor II
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hi! I am new to this and set up the Welcome Flow last night with Klaviyo for my Shopify site. Everything is integrated.

I ran a test on my email and I received TWO opt in messages- one from Klaviyo and one from Shopify. It looks like I cannot turn off the Shopify one as I have tried. I cannot have two going out.

Second issue if I can fix the first, I did not receive the second welcome flow message after I opt in welcoming me. 

thank you!

Best answer by alex.hong

Hi @nightbird84,

Welcome to the Community.

I would recommend taking a look at these Community posts regarding this issue you might be facing.

 

Hope those help,

Alex

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2 replies

alex.hong
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  • Klaviyo Alum
  • 1552 replies
  • Answer
  • August 19, 2022

Hi @nightbird84,

Welcome to the Community.

I would recommend taking a look at these Community posts regarding this issue you might be facing.

 

Hope those help,

Alex


nightbird84
Contributor II
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  • Author
  • Contributor II
  • 3 replies
  • August 20, 2022

thank you Alex! am going to read about these both!!