Hi @plush! Happy to assist =)
Yes, you can use Klaviyo's Flows to send the gift message email to the recipient when the order status changes to "delivered" or "out for delivery."
Here's a general outline of how you might set this up in Klaviyo:
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Store the gift message and recipient email in your Shopify store: You will need to modify your Shopify checkout process to allow customers to enter a gift message and recipient email. You can store this information as a custom field in Shopify.
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Sync the gift message and recipient email to Klaviyo: You will need to use Klaviyo's integration with Shopify to sync the custom field data to Klaviyo. This will allow you to access the gift message and recipient email in Klaviyo.
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Create a Klaviyo Flow: In Klaviyo, create a new Flow that is triggered when the order status changes to "delivered" or "out for delivery". You can use Klaviyo's built-in "Order status change" trigger for this.
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Use the gift message and recipient email in the Flow: In the Flow, you can use the gift message and recipient email data to personalize the gift message email that you send to the recipient. You can use Klaviyo's email editor to create a custom email template and use merge tags to dynamically insert the gift message and recipient email into the email.
You can also use a Shopify app like Mechanic to automate this process and make it easier to manage. Mechanic allows you to create custom workflows and actions in Shopify, so you can create a workflow that sends the gift message email to the recipient when the order status changes to "delivered" or "out for delivery".
I hope this helps! Let me know if you have any other questions.